Terms of Service

NEEDS LEGAL REVIEW. This is a starter draft. Do not treat as final until a qualified attorney has reviewed it.

These Terms of Service (“Terms”) govern your access to and use of Pluripo (the “Service”). By signing in to or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Acceptance

By signing in to Pluripo you confirm that you have read these Terms, that you are at least the age of majority in your jurisdiction, and that you agree to be bound by them. If we make material changes to these Terms, we will require you to accept the updated version before continuing to use the Service.

2. The service

Pluripo is a subscription-based coding assistant that proxies your prompts to third-party large-language-model providers and returns their output to you. Pluripo does not generate model output itself; it routes requests on your behalf. Because model output is produced by external systems and depends on your inputs, Pluripo does not warrant the accuracy, completeness, fitness for any purpose, or safety of model output. You are responsible for reviewing model output before relying on or executing it.

3. Subscription and billing

• Subscription. The standard plan is $15 per month, which includes up to $14 of large-language-model usage (measured at provider cost) and a $1 platform fee. The included monthly allowance does not roll over to subsequent months.
• Top-ups. You may purchase additional usage credit (“top-ups”) at any time. When you purchase a top-up, 85% of the amount you pay is credited to your usage balance and 15% is retained as a platform fee. Top-up credit does not expire so long as your account remains active.
• Tax-exclusive pricing. All prices quoted on the Service are exclusive of any applicable sales tax, VAT, GST, or other transaction taxes. Stripe calculates and adds applicable taxes at checkout based on your billing address.
• No free trial. The Service does not currently offer a free trial.
• Payment processor. Payments are processed by Stripe, Inc. By providing payment information, you agree to Stripe’s terms of service and privacy policy. Pluripo does not store your full card number.

4. Cancellation and refunds

• Cancellation. You may cancel your subscription at any time from the account portal. Your subscription remains active until the end of the current billing period; you will not be charged again after cancellation. The included monthly allowance remains available to you until period end.
• Subscription refunds. Requests for refunds of subscription charges are reviewed on a case-by-case basis at Pluripo’s sole discretion.
• Top-up refunds. Top-up credit is pre-paid. Refund requests for unused top-up balance are reviewed on a case-by-case basis at Pluripo’s sole discretion. The 15% platform fee is non-refundable.
• Deletion while subscribed. If you delete your account while your subscription is still active, your subscription will be canceled at the end of the current billing period, but your account access (sign-in, sessions) is removed immediately. You will not be able to sign in again to use any remaining paid time in that period. This is the correct behavior for a “delete now” request, but please consider whether to wait until period end before deleting if you wish to use that time.
• All refunds at Pluripo’s discretion. Except where required by applicable law, all refund decisions are final.

5. Acceptable use

You agree to comply with the Acceptable Use Policy. Violations of that policy may result in suspension or termination of your account.

6. Account termination

Pluripo may suspend or terminate your account, with or without notice, for: violations of these Terms or the Acceptable Use Policy; fraudulent payment activity; non-payment; activity that creates legal or operational risk to Pluripo or its subprocessors; or compliance with a valid legal request. Where reasonable, Pluripo will give notice and an opportunity to cure before terminating a paying account in good standing.

7. Intellectual property

• Your content. You retain all rights in the prompts, code, files, and other inputs you submit to the Service (“Your Content”). You grant Pluripo a limited license to process Your Content solely as necessary to operate the Service and to meet legal, security, and accounting obligations described in the Privacy Policy.
• Model output. Ownership and license terms of model output are governed by the upstream provider’s terms. Pluripo claims no intellectual-property rights in the model output it returns to you. You are responsible for confirming that your use of model output complies with applicable upstream terms.
• The Service. All rights in the Pluripo software, brand, documentation, and infrastructure are reserved by Pluripo. These Terms do not grant you any rights in Pluripo’s intellectual property beyond the right to use the Service as described.

8. Privacy

Pluripo’s collection and use of personal information is described in the Privacy Policy, which is incorporated into these Terms by reference.

9. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. PLURIPO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT MODEL OUTPUT WILL BE ACCURATE OR RELIABLE.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLURIPO’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE IS LIMITED TO THE TOTAL FEES YOU PAID TO PLURIPO IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IN NO EVENT WILL PLURIPO BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11. Indemnification

You agree to defend, indemnify, and hold harmless Pluripo and its officers, employees, and agents from and against any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or relating to: your use of the Service; Your Content; your violation of these Terms or the Acceptable Use Policy; or your violation of any applicable law or the rights of any third party.

12. Governing law and venue

STARTER PLACEHOLDER — lawyer must set this based on Pluripo’s state or country of incorporation.

These Terms are governed by the laws of [JURISDICTION], without regard to its conflict-of-laws principles. The parties consent to the exclusive jurisdiction and venue of the courts located in [VENUE] for any dispute arising out of or relating to these Terms.

13. Changes to these terms

Pluripo may update these Terms from time to time. Non-material changes (typo fixes, link updates, formatting) take effect when posted. Material changes (changes to scope of license, refund policy, governing law, or limitation of liability) trigger an in-app re-acceptance prompt; you must accept the updated Terms before continuing to use the Service.

14. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy and Acceptable Use Policy, are the entire agreement between you and Pluripo regarding the Service.
• Severability. If any provision of these Terms is held to be unenforceable, the remaining provisions remain in full effect.
• No waiver. Pluripo’s failure to enforce any provision is not a waiver of its right to do so later.
• Assignment. You may not assign these Terms without Pluripo’s prior written consent. Pluripo may assign these Terms in connection with a merger, acquisition, or sale of assets.

15. Contact

Questions about these Terms: support@pluripo.com.